Stop Losing Revenue to Chargebacks. Win Back What's Yours

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Case Study: How "Urban Threads" Reclaimed Over £50,000 in Annual Revenue

The Challenge: Chargeback Losses on the RiseUrban Threads, a thriving online retailer specialising in modern street fashion, was facing a silent but significant threat to its profitability: chargebacks. Despite a flawless product and loyal customer base, the company's monthly chargeback rate was steadily climbing, primarily due to "friendly fraud"—where customers make a purchase and then dispute the charge, often without a valid reason.The manual process of fighting these disputes was a major drain on resources. Their team was spending countless hours compiling evidence, navigating complex banking portals, and still losing the majority of cases. This resulted in not only lost sales revenue but also wasted operational time and increasing administrative costs. The estimated annual loss was projected to exceed £60,000.The Solution: A New Approach to RecoveryUrban Threads partnered with our chargeback recovery service to implement a streamlined, data-driven solution. Our team immediately began to:Analyse Historical Data: We performed a deep dive into Urban Threads' past chargeback data to identify key trends, common dispute codes, and customer behaviour patterns.Automate Evidence Gathering: We set up an automated system that compiled all the necessary evidence—including order details, shipping confirmations, and customer communication—for every single dispute.Expert Dispute Management: Our team of specialists, with years of experience in the payments industry, took over the entire dispute process, from start to finish. We crafted compelling response letters and handled all communication with the banks on behalf of Urban Threads.The Results: A Proven Strategy for SuccessWithin just six months, the results were transformative. By focusing on a systematic, expert-led approach, we helped Urban Threads:Increase Recovery Rate: Their recovery success rate jumped from a dismal 15% to a phenomenal 85%.Reclaim Lost Revenue: The company recovered an incredible £52,000 in revenue over the course of the first year, a figure that continues to grow.Drastically Reduce Administrative Time: The Urban Threads team was freed from the burden of manual dispute management, allowing them to focus on core business operations and customer service.Improve Bottom Line: The newfound revenue contributed directly to the company's bottom line, enabling them to invest in new products and marketing initiatives.Conclusion: Stop Losing Revenue, Start Reclaiming ItUrban Threads' story is a clear example of how a proactive and expert-driven chargeback strategy can turn a financial drain into a powerful revenue-recovery engine. If your business is losing money to chargebacks, it's not a cost of doing business—it's a problem that can be solved.Ready to start your own success story?

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Case Study: How "ProSuite" Reduced Chargebacks by 90% and Boosted Retention

The Challenge: The Hidden Cost of "Free Trials"ProSuite, a popular project management software with thousands of global users, was experiencing a growing problem with subscription chargebacks. While their free trial model was a powerful user acquisition tool, a small percentage of users would sign up, use the service, and then dispute the first subscription charge with their bank, claiming it was fraudulent.These chargebacks were not just a financial loss; they were also a logistical nightmare. The disputes were time-consuming to manage, and the company was struggling to gather the necessary evidence to prove a valid subscription agreement. This "friendly fraud" was costing ProSuite an estimated £75,000 annually in lost revenue and operational overhead.The Solution: Intelligent Prevention and RecoveryProSuite partnered with our chargeback recovery service to move from a reactive to a proactive strategy. Our solution focused on a two-pronged approach:Pre-emptive Fraud Screening: We implemented a system to analyse new sign-ups and trial-to-subscription conversions. This allowed us to identify high-risk accounts based on a variety of data points and flag them for extra verification before the first charge.Targeted Dispute Representation: For the inevitable disputes that still occurred, our team took over the entire process. We automated the retrieval of key evidence, such as account usage logs, service terms acceptance, and IP addresses. We then used this data to create robust, fact-based response packages for the issuing banks.The Results: A Turnaround in ProfitabilityAfter implementing our solution, ProSuite saw an immediate and dramatic improvement in their chargeback metrics:Chargeback Rate Slashed: The overall chargeback rate for subscription payments was reduced by an incredible 90% within the first six months.Significant Revenue Recovery: ProSuite successfully recovered over 95% of the disputed funds that went to litigation.Increased Team Productivity: The ProSuite team was completely freed from the burden of chargeback management, allowing them to focus on product development and customer support.Conclusion: Protect Your Subscriptions, Protect Your FutureFor subscription-based businesses like ProSuite, preventing and fighting chargebacks is not just about recovering lost money—it's about protecting the entire revenue model. By leveraging a specialised, data-driven approach, ProSuite transformed a costly problem into a minor, manageable detail, securing their profitability and freeing up their team to focus on what they do best.Are you ready to defend your revenue? Use our Chargeback Loss calculator below to find out how much you're losing and how much we can recover!

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